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Refund Policy

AgileBuilder refund policy details

Overview

This guide explains AgileBuilder's refund policy.

Refund Policy

7-Day Money-Back Guarantee

If you're not satisfied with the service, you can request a full refund within 7 days of your subscription start date.

Eligibility:

  • Subscription has been active for no more than 7 days
  • No paid features have been used (e.g., template marketplace)
  • No API calls beyond the free tier

Quality Issues Refund

You may request a refund for quality issues that made the service unavailable:

  • Service outage for more than 24 hours continuously
  • Core features not working properly

Special Circumstances

Refunds may be requested in the following situations:

  • Duplicate charges
  • Accidental purchase (must apply within 24 hours)

Refund Process

How to Apply

  1. Contact support: support@agilebuilder.dev
  2. Provide your account information and reason for refund
  3. After approval, the refund is processed back to the original payment method

Refund Timeframe

Payment MethodTimeframe
WeChat Pay1-3 business days
Alipay1-3 business days
Bank Card3-7 business days

Non-Refundable Situations

The following situations do not qualify for refunds:

SituationDescription
After 7 daysNo refunds after 7 days of subscription
Used paid featuresAlready used template marketplace or other paid features
Violated TermsAccount suspended for violating terms of service
Self-cancellationVoluntarily canceled subscription

Canceling Your Subscription

How to Cancel

  1. Go to Account Settings > Subscription
  2. Click Cancel Subscription
  3. Confirm the cancellation

Service After Cancellation

After canceling:

  • You can still use paid features for the rest of the current billing cycle
  • When the cycle ends, you downgraded to the free version automatically
  • Your data is retained for 30 days

FAQ

Q: How long does a refund take?

After approval, refunds are processed within 1-7 business days.

Q: Can I get a partial refund?

Currently, only full refunds are supported. Partial refunds are not available.

Q: Can I get a refund for a redemption code?

Redemption codes are non-refundable once used.

Contact Support

For refund-related questions, please contact:

Next Steps